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Shipping & returns
We ship to France Metropolitan, DOM-TOM and euro zone countries.
To served countries, fixed cost is applied :
- France (Metropolitan): 5.00 € (excl. of VAT)
- DOM-TOM: 10.00 € (excl. of VAT)
- Euro zone countries + Switzerland: 11.00 € (excl. of VAT)
OCD ships parcels by French mail with Coliposte Expert.
Parcels are delivered by signature in 4 to 8 days and covered by insurance depending on order value.
Orders are shipped to the address given by the customer inside european union only.
OCD can't be taken for responsible in case of lateness or shipping problem due to a mistake of the customer when entering his details, as for disruption of the mail.
We advice the customer to verify the parcel at the moment of the delivery. If a problem is detected, please indicate damages on the delivery sheet as well as to OCD within 2 working days.
No complaint would be accepted if no reserves have been made on the delivery sheet.
An e-mail containing the tracking number of his parcel is sent to the customer as soon as his order is shipped.
The tracking can be made on the French mail website.
If no parcel is received within 8 days, please contact us.
In the last 21 days, if no parcel has been found, we'll whether replace or refund the order.
In case of mistake or non-matching product with these on the order form, customer will contact OCD at the latest 1 following working day. No complaint will be received beyond this limit.
The complaint will be filed by e-mail
accueilsunclip-on.com with prefixing your mail object by [SunclipOn]
or by mail
Optique Concept diffusion
27 rue du Bois
78650 BEYNES – FRANCE
A number will be then be attributed which will have to come with the returned order.
Items will be complete and correctly packed to be sent to the following address :
Optique Concept Diffusion
27 rue du Bois
78650 BEYNES FRANCE
No return will be accepted without this number and the returning order will be shipped within 8 days.